In regard to your complaint sent to the Bucharest Transport Company (STB SA), registered with no. 64965/23.05.2022, we inform you the following:

We regret the inconvenience you have faced, but in order to be able to check the situation you have reported, please give us more details, such as the first and the last 4 digits of the credit card you used in the public transport vehicle.

If the trip payment was made by phone or smart watch with a wallet function, please tell us which are the first and the last 4 digits of the associated bank card in the mobile banking app.